Shipping policy

SHIPPING WITHIN CANADA

  • We ship from Lively, Ontario, Canada
  • Orders are processed for shipping by Canada Post within 2 to 3 business days (excluding weekends and holidays)
  • Successfully placed orders will receive an email confirmation with order details. If you do not receive an email, please check your spam filter or contact us for confirmation
  • Shipping & Handling charges are included for Standard Shipping in the price of the item.  Express Orders are charged $20.00
  • If you need any assistance with your order, please contact us immediately at 11coeurage11@gmail.com  We will not be able to make changes to your order after it has been shipped
  • Please review and ensure you have entered the correct address.  We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned for non-delivery due to an incorrect address we will refund the original order and ask that you resubmit your order
  • We are not responsible for shipping carrier delays.  Canada Post is reporting delays

LOCAL SHOPPING OPTION (post-Lockdown)

  • Many items can be viewed and/or purchased from a local retail outlet, Linda's Photography and Scrapbooking, Lively, Ontario, following Lockdown Stay-at-Home measures
  • Please email 11coeurage11@gmail.com to make arrangements for local viewing, purchasing or meeting the artist.  By emailing you can obtain store hours, ensure retail store access and that a specific item is available